MINTY CRM Membership Solution

Designed for all businesses

Minty CRM integrations

QR Ordering with CRM

For takeaways food kiosks, cafes, coffeeshop, hawkers and restaurants!

Find out more

Why Get a CRM loyalty solution?

Of customers stick to businesses who run customer loyalty programmes.

Of customers sway towards businesses that offer loyalty rewards

Of customers will return when they receive vouchers or discounts in advance of their next visit

Most big F&B establishments in Singapore such as Starbucks, McDonald's, Coffee Bean continue to grow because of one thing in common:

CRM Solutions

Minty CRM Features

Multi outlet management

Centralize member management across all outlets for a seamless experience. Members effortlessly earn and redeem rewards, while staff efficiently manage memberships. 


Tailored benefits can apply to selected outlets for added exclusivity.


Cloud data storage & management

Secure member data storage that is easily retrievable through a secure online backend. 


Safeguard privacy and enhance accessibility.

Reward/loyalty points

Give members real-time updates of their points earned or redeemed for better member engagement and boost customer return rates

eVouchers

1. Acquisition vouchers


2. Retention and loyalty vouchers


3. Promotion and sales boosting vouchers


4. Engagement and feedback voucher


Cashback

Keep members excited with real-time earnings updates through an engaging, user-friendly portal.

eWallets/ store value

Encourage customers to top up their eWallets for future use, track balance, monitor usage and enjoy convenient transactions. Secure your cash flow and ensure members keep coming back. 

Prepaid items/service

Lock in sales by enabling members to pre-purchase a specific item/product/service. Secure cashflow and guarantee customer return.

Referral

Encourage members to refer others to become your member with automated referral benefits.

Automated member tier

Auto tier advancement grants members seamless progression to higher tiers upon meeting criteria, unlocking enhanced benefits and privileges automatically.

Fuss free member signups

Convenience is key when getting member sign ups . MINTY CRM enables your customers to signup by simply entering name and mobile number.

Member feedback

Gathering member feedback is crucial for improving services, enhanced satisfaction and tailoring experiences to meet customer expectations effectively.

QR & online ordering

Transform your business with CRM-integrated QR/online ordering, delivering seamless customer experiences from ordering to loyalty management. Drive engagement and satisfaction for sustained growth and loyalty.

Email/SMS marketing

Promote exclusive offers, updates and benefits directly to members, enhancing engagement and satisfaction.

Links with your POS System

Improve efficiency personalise services, and enhance customer loyalty through seamless transaction and data management.

How Minty CRM helps your business

Boost customer retention

  • Personalise promotions
  • Re-engage members
  • Differentiated member tier
  • e-Vouchers, reward points & cashback

Automate loyalty management

  • Enjoy fuss free loyalty campaign management
  • Automated member tier progrssion
  • Automated loyalty points & cashback
  • Automatically reminds members of expiry

Understand Members

  • A platform to gather customer feedback
  • Get indepth analysis of your members
  • Create personalised offers based on data

Minty projects use cases

By Liang Wei Liaw July 29, 2024
Learn how Lola's Cafe has benefitted from using Minty CRM for easy yet effective membership management to boost customer loyalty and return visits!
By Liang Wei Liaw July 17, 2024
See how Kohaku Sabo, a Japanese Cafe concept by multi outlet Tendon Kohaku, uses Minty CRM to drive revenue and boost customer loyalty.
By Liang Wei Liaw July 12, 2024
Can Minty CRM be used in auto services workshops? Find out how Pitstop Tyres uses Minty's CRM to boost customer retention and repeat visits!
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Simplify customer loyalty management

Minty CRM Features

Helping you grow your member base


  • Member details management

    Edit member's details through your POS or CRM portal with Minty's integration to POS systems

  • eWallets

    Allow customers to top up to their eWallets for future use with your business. Secure cashflow and ensure members keep coming back

  • eVouchers

    • Automate vouchers through Minty CRM. Reward your members with eVouchers through the Minty portal once preset rules are met. E.g Min. spend vouchers, birthday vouchers.
    • Send adhoc eVouchers to specific member's account for personalised rewards or service recover.
    • Digitalise stamp vouchers and go paperless through Minty CRM
  • Fuss free member sign ups

    Convenience is key when getting member sign ups . MINTY CRM enables your customers to signup by simply entering name and mobile number

  • Automated member tier sign ups

    Members will automatically advance to the next tiers once preset conditions are met to enjoy differentiated benefits. This encourages members to spend more in order enjoy more benefits.

  • Automate loyalty campaigns

    Still using manual management of your loyalty campaigns? Get MINTY CRM to automate manual processes to save time!

  • Personalise marketing

    Boost member re-engagement by personalizing marketing for a higher chance of their return.

  • Understand your members

    Gather member feedback and keep track of your member's preferences to understand their needs and wants.


    Analyse customers spending history & patterns to personalise marketing messages

  • QR Ordering & online ordering

    Integrating QR ordering with CRM boosts sales and efficiency by capturing real-time data for personalized service and promotions. It streamlines ordering, supports targeted marketing, and enhances loyalty management, driving retention and revenue while offering a convenient dining experience.

  • Links with your POS system

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

Contact us

Our solution consultant will be in touch

Minty informatation sharing

By Liang Wei Liaw April 23, 2025
The current F&B industry in Singapore is competitive and tough. More and more dining options apperaring near one another, spoiling consumers with endless choices. Customers who were once dining at your canteen 5 days a week are now splitting that 5 days with probably another 2 or 3 competitors around your canteen.  But not to worry as here are still ways to help you boost your profits while controlling or even lowering your costs. Implementing self ordering kiosks and CRM solutions at your canteen are two simple 2 ways you could go about doing that. Benefits of Self-Ordering Kiosk Enhanced Efficiency and Reduced Wait Times Self-ordering kiosks streamline the ordering process, allowing multiple users to place orders simultaneously, which reduces congestion and wait times. Increased Average Order Value Kiosks can suggest add-ons and upgrades during the ordering process, leading to higher average ticket sizes. Improved Order Accuracy By enabling customers to input their orders directly, kiosks minimize miscommunication, leading to more accurate order fulfillment. Labor Cost Optimization Automating the ordering process reduces the need for dedicated order-taking staff, allowing personnel to focus on food preparation and other essential tasks. Advantages of CRM Integration Personalized Customer Experience CRM systems track individual customer preferences and order histories, enabling personalized meal suggestions and promotions, which enhance satisfaction and encourage repeat visits. Effective Loyalty Programs Integrating CRM with loyalty programs allows for tracking customer purchases and rewarding frequent diners with discounts or special offers, fostering customer retention. Data-Driven Menu Optimization Analyzing CRM data helps identify popular dishes and adjust menus accordingly, ensuring offerings align with customer preferences and reducing food waste. Targeted Marketing Campaigns CRM platforms facilitate the implementation of targeted marketing efforts by segmenting customers based on their behavior and preferences, leading to more effective promotions. By adopting self-ordering kiosks and CRM systems, canteens can enhance operational efficiency, provide a more personalized dining experience, and implement strategic marketing initiatives, ultimately leading to increased customer satisfaction and profitability. If you are interested in self ordering kiosks , CRM solutions or a POS system for your canteen, click here to find out more!
By Liang Wei Liaw April 10, 2025
The introduction of a universal 10% tariff by the U.S. government has implications for global trade, with Singapore's Food and Beverage (F&B) sector among those affected. Understanding these impacts and implementing effective strategies is crucial for restaurant and café owners to maintain their competitive edge.​ Overview of the Tariffs The U.S. has imposed a 10% tariff on all imports, affecting countries worldwide, including Singapore. These tariffs are intended to protect domestic industries but have far-reaching effects on international trade partners. ​ Potential Effects on Singapore's F&B Industry Given the F&B sector's dependence on imported goods, the tariffs are expected to raise the cost of ingredients and supplies. This increase may lead to higher menu prices, which could impact customer spending behavior and overall business performance.​ Adaptive Measures for F&B Operators To counteract the negative effects of the tariffs, F&B businesses might consider: Exploring Local Alternatives : Sourcing ingredients locally can reduce reliance on imported goods and associated tariffs.​ Investing in Technology : Utilizing technology to streamline operations can lead to cost savings and improved efficiency.​ Menu Engineering : Redesigning menus to focus on high-margin items and cost-effective ingredients can help maintain profitability.​ Financial Planning : Regular financial analysis can identify areas to cut costs and improve operational efficiency.​ Leveraging Government Initiatives Singapore's government has established task forces to monitor and address the impact of the tariffs. Businesses are encouraged to stay informed about available assistance and participate in dialogues to voice their concerns and needs. ​ Conclusion The imposition of U.S. tariffs necessitates a strategic response from Singapore's F&B businesses. By adopting adaptive measures and utilizing available resources, restaurant and café owners can navigate these challenges and continue to thrive in a changing economic landscape.
By Liang Wei Liaw April 7, 2025
The increasing costs in Singapore's F&B sector necessitate innovative strategies for restaurants to maintain profitability. Leveraging technologies such as POS systems , QR ordering , self-ordering , and CRM can significantly contribute to cost management and revenue enhancement.  1. Streamlining Operations with Advanced POS Systems Modern POS systems offer more than transaction processing; they integrate various aspects of restaurant management, including sales tracking, inventory control, and customer data management. This integration facilitates informed decision-making and operational efficiency. 2. Implementing QR and Self-Ordering Technologies QR ordering and self-ordering solutions enable customers to independently browse menus and place orders, reducing reliance on service staff and minimizing order errors. This autonomy enhances the dining experience and allows staff to focus on other critical areas, such as food preparation and customer engagement. 3. Leveraging CRM for Customer Retention A robust CRM system helps in building detailed customer profiles, allowing restaurants to personalize communication and offers. Targeted promotions and tailored experiences increase customer satisfaction and encourage repeat visits, which are vital for sustained profitability. 4. Optimizing Resource Allocation Integrating these technologies provides valuable insights into peak dining times and popular menu items, aiding in efficient staff scheduling and inventory purchasing. This optimization reduces unnecessary expenditures and ensures resources are allocated effectively. Conclusion For Singapore restaurants facing rising operational costs, adopting technologies like POS systems , QR ordering , self-ordering , and CRM is a strategic move. These tools not only streamline operations and reduce costs but also enhance customer satisfaction and loyalty, ultimately leading to increased profitability.
By Liang Wei Liaw March 27, 2025
Enhance your Singapore hawker stall's efficiency with the ideal POS system. Discover how the right technology can streamline operations, boost sales, and improve customer satisfaction.
By Liang Wei Liaw March 3, 2025
Transform your F&B operations with a CRM-enabled POS system that delivers data-driven insights, personalized promotions, and lasting customer loyalty.
By Liang Wei Liaw January 24, 2025
Launch a successful restaurant loyalty campaign with simple strategies. Use CRM and POS systems to automate rewards, engage customers, and boost retention for long-term growth.
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