CRM based solutions for businesses

Learn how Lola's Cafe has benefitted from using Minty CRM for easy yet effective membership management to boost customer loyalty and return visits!

See how Kohaku Sabo, a Japanese Cafe concept by multi outlet Tendon Kohaku, uses Minty CRM to drive revenue and boost customer loyalty.

Singapore’s F&B industry is fast-paced and unforgiving. Rising rents, manpower shortages, and changing consumer habits leave owners scrambling for solutions. The good news? AI (Artificial Intelligence) offers practical, immediate benefits to help F&B operators not only survive but thrive. Here’s why AI is quickly becoming a must-have in restaurants, cafés, and takeaway outlets. 1. AI Chatbots: Serve Customers Faster Forget long waiting times for customer responses. AI chatbots answer booking requests, menu questions, and delivery queries instantly — on WhatsApp, websites, or even kiosks. This frees up staff for service where it matters most. 2. Personalized Promotions: Target Smarter, Spend Less AI studies customer history to offer relevant eVouchers and discounts. Instead of blasting one-size-fits-all promos, you reach the right person with the right offer. This reduces wasted discounts while boosting redemption rates. 3. Dynamic Pricing: Maximize Every Seat Quiet afternoons? Offer discounted bundles. Fully booked weekends? Price premium dishes higher. AI-driven dynamic pricing adapts in real time, ensuring you’re maximizing profit potential across different scenarios. 4. Upsell & Cross Sell: Increase Every Bill When customers order, AI suggests logical add-ons: desserts, drinks, or sides. These small prompts add up, raising average order size without pushing extra work on staff. 5. Smarter Loyalty Programs: Win Customers Back AI doesn’t just reward loyal customers. it predicts when someone is about to stop visiting and re-engages them. For example, sending a “We miss you” voucher after two months of no visits. 6. Revenue Forecasting: Take the Guesswork Out AI crunches data to forecast demand. That means you know which day will be busiest, how much stock to prepare, and when to roster staff. This helps reduce waste and labor costs. 7. Profitability Analysis: Focus on Margins AI identifies which dishes are most profitable and which are dragging you down. Promoting high-margin items can lift profitability significantly without changing your customer base. 8. Fraud Detection: Spot Issues Before They Spread Whether it’s suspicious voids or misuse of discounts, AI can alert you to unusual activity across outlets. This strengthens financial control, especially for chains with multiple branches. 9. Menu Engineering: Data-Backed Decisions AI breaks down your menu into categories like “stars” and “dogs,” showing which dishes should be highlighted or removed. No more relying on gut feeling — decisions are guided by hard data. 10. Customer Taste Prediction: Innovate Safely Instead of guessing what customers might like, AI analyzes ordering patterns to suggest new dishes they’re likely to try. This lowers the risk of failed launches and makes innovation more strategic. 11. Trend Tracking: Anticipate What’s Next Food trends change fast. AI scans social platforms and reviews to detect what’s trending — whether it’s plant-based meals or specific flavors. Being early helps you stand out from the competition. Conclusion AI is able to give F&B businesses like you a competitive advantage for F&B businesses in Singapore. From growing bill sizes to protecting against fraud, AI gives you actionable insights to improve every part of your business.

Imagine receiving a $500 catering order. Your team works tirelessly, sourcing fresh ingredients and preparing trays of food. But when the collection time comes, no one shows up and no payment was ever made. Unfortunately, this nightmare scenario happnes in Singapore’s F&B industry. Fake bulk orders are more than just a prank they have serious impacts on your F&B business. Why Fake Orders Are Dangerous Drain on Resources Fake bulk orders consume valuable ingredients, packaging, and prep time. The loss isn’t just the food — it’s the hours of staff effort that could have been spent serving real customers. Direct Financial Losses A large fake order can amount to hundreds of dollars of wasted food. For small operators, one incident can wipe out days of profit. Over time, repeated cases can cripple a business. Missed Opportunities While preparing a fake bulk order, the kitchen may reject real customers or compromise on their service quality. These lost opportunities are often harder to quantify but just as damaging. Staff Morale Impact It’s demoralizing for employees to see their hard work wasted. Chefs and service staff lose motivation when fraudsters exploit the system, especially if incidents happen repeatedly. Practical Steps to Protect Your Business Require Deposits Set a policy where orders above a certain amount (e.g., $100 or more) require a deposit or full payment. This simple barrier eliminates most pranksters. Use Online Ordering with Payment Integration Adopt a system that collects payment before order confirmation . Customers can browse, order, and pay instantly — ensuring your kitchen only works on real orders. Verify Unusual Orders If an order seems unusually large or urgent, confirm details by calling the customer or requesting ID verification. A few minutes of due diligence can save hundreds in losses. Block Repeat Offenders Track suspicious numbers and repeat no-shows. Modern POS and CRM systems make it easy to identify patterns and flag bad actors. How MEGAPOS Helps MEGAPOS Online Ordering was designed with these challenges in mind. By requiring upfront online payment , merchants eliminate the risk of cooking for fake orders. Every order flows seamlessly from the customer to the POS and into the kitchen. Benefits include: No more unpaid bulk orders Guaranteed revenue collection Efficient kitchen operations Staff focus on genuine customers Final Word Fake bulk orders aren’t just an inconvenience they’re a serious threat that wastes ingredients and cost as well as de-moralizes staff in Singapore’s F&B industry. The solution isn’t to hope for better customers, but to adopt better systems. With MEGAPOS Online Ordering, every order is real, paid, and worth your team’s effort. Contact us to discover how MEGAPOS keeps your F&B business protected by clicking here

T urning diners into loyal promoters is the best way to get new customers. Arguably even better than social media marketing. Referral marketing is one of the most cost-effective ways to grow your profits while building a strong community around your brand. Why Referrals Work Referrals work because they rely on trust and personal recommendations , which are far more persuasive than traditional advertising. Customers who come via referrals are already pre-disposed to like your brand—they’re more likely to return, spend more, and even become repeat advocates themselves. Advantages of Referral Marketing: Cost-Efficient Growth Traditional advertising can be expensive, especially for small F&B businesses. Referral marketing leverages your existing customers as promoters, drastically reducing your marketing spend. Each happy customer essentially becomes a free marketing channel. Stronger Retention Referred customers already have a level of trust in your brand. This makes them more likely to come back multiple times , try new menu items, and participate in loyalty programs. Brand Advocacy and Credibility Word-of-mouth is the ultimate credibility booster. When someone recommends your restaurant, it positions your brand as trustworthy and reliable. This is particularly valuable in the F&B industry, where trust and reviews influence customer decisions heavily. Exponential Reach Each customer has multiple friends, family members, and colleagues. A well-designed referral program can turn a single loyal customer into a network of potential repeat customers , multiplying your growth opportunities. How to Implement a Referral Program Incentivize Sharing Offer tangible rewards such as discounts, free menu items, or loyalty points for successful referrals. For example: “Refer a friend and get 10% off your next visit” “Your friend gets 10% off their first order, and you earn loyalty points” Incentives motivate participation while also ensuring the reward is tied to actual customer acquisition. Digital-Friendly Tools QR codes, mobile apps, and social media sharing links make referrals effortless. You can integrate these directly into your ordering system, e-wallet, or loyalty app to track successful referrals automatically . Personalized Messaging Generic messages are easy to ignore. Craft personalized invitations like: “Hi Sarah, invite a friend and both of you enjoy a free dessert on your next visit!” Personalization improves engagement and encourages customers to actively participate. Create Shareable Experiences The more memorable the experience, the more likely customers are to share it. Think visually stunning dishes, unique beverages, cozy interiors, or excellent customer service. Encourage sharing by adding Instagram or TikTok handles on receipts or table displays. Leverage Existing Loyalty Programs Combine referral programs with your existing loyalty system. For instance, customers can earn double points when they refer a friend , providing an added layer of incentive. Track and Optimize To ensure your referral program is effective, monitor: Number of new customers acquired through referrals Repeat visits and average spend of referred customers Engagement rates with referral campaigns (QR scans, app shares, clicks) Adjust your program based on insights. For example, if digital referrals outperform physical coupons, invest more in mobile-friendly solutions. Takeaway Referral marketing isn’t just a promotional tool—it’s a profit accelerator . By rewarding loyal customers, making sharing easy, and creating memorable experiences, your F&B business can enjoy sustainable growth, stronger customer loyalty, and higher revenue . If you are looking for F&B solutions like POS systems, QR ordering, self ordering kiosks and a CRM that helps you manage referral programmes, click here to find out more

Minty’s online backend has just received a powerful upgrade designed to give F&B business owners like you unprecedented visibility into performance across every outlet. With our new reports and interactive dashboards , you can: Instantly compare past vs present performance across key areas of your business Drill down into operations to identify bottlenecks and optimize resources Access real-time insights from any device — mobile, tablet, or desktop No more struggling with raw spreadsheets or delayed reporting. Our dashboards are intuitive, interactive, and built for busy operators who need clarity at a glance.  Think of it as having your F&B business newsfeed, available anytime, anywhere — helping you make smarter decisions that lead to higher profits. Ready to put data to work for your business? Click here to learn more.

One of the biggest challenges of running an F&B business in Singapore apart from high rental and manpower is keeping customers engaged so they return again and again. Many businesses rely on email marketing , but let’s be honest — most emails end up ignored, unopened, or worse, lost in spam folders. That’s where WhatsApp marketing changes the game. Higher Engagement and Open Rates Unlike emails, WhatsApp messages land directly in your customer’s phone inbox, where they are far more likely to be opened. Studies show WhatsApp open rates can reach 90%+, compared to just 20–30% for email. That means your promos, loyalty offers, and updates actually get seen. Personalized, Targeted Campaigns With Minty’s WhatsApp integration, you can broadcast messages to specific member groups. Some examples include: 🔄 Re-engagement campaigns : Win back customers who haven’t visited in a while. ⭐ Regular engagement messages : Keep your brand top-of-mind with loyal diners. 🎁 Promotions & eVoucher notifications : Drive redemptions and boost sales. 📦 Order status updates : Keep customers informed when they order online. Stronger Customer Loyalty Email often feels one-way and impersonal, but WhatsApp is conversational by nature. By using it to share timely, relevant content, you create a stronger connection with your members and increase the likelihood of repeat visits. A Smarter Choice for F&B Growth In today’s competitive F&B scene, relying solely on email campaigns is no longer enough. WhatsApp marketing offers higher visibility, better engagement, and measurable results — making it the smarter way to grow customer loyalty and revenue. Want to see how Minty’s WhatsApp integration can keep your customers coming back? Click here to learn more.